Telecom & Technology News » Zong

Zong Introduce SMS Based Helpline

Bilal Sarwari — Thu, 05 Jan 2012 13:27:26 +0000

To Make customer Support and service more better Zong Introduce one more method to help their potential customers

Recently PTCL introduced SMS Complaint service using mobile phones. Zong is first cellular company which follow same technique to make it possible for Zong customers to search for help as well as customer support via SMS messages, entirely getting rid of the delay that they had to bear while contacting customer service.

Zong Sms based helpline service is totally computerized and simple to make use. Customers may without difficulty gain access to the necessary information and facts via Text message and never have to wait for a customer care agent. It’s going to provide Zong’s users the liberty to accumulate the necessary info every time they want without the headaches.

The Director of Customer Service of Zong Mr. Babar Bajwa explain that They think that Customer Solutions is definitely the most effective connection that may make a positive change among succeeding and maintaining a client according to their own comfort. To maintain their potential customers satisfied, they plan to continue discovering all of choices to keep in touch to ZONG customers. 310 SMS channel is definitely an alternative with regard to attaining their objective.

Zong Head of Contact Centers Mr.Salman Wajid Said that their target is always to develop exceptionally successful as well as revolutionary assistance programs regarding powerful user facilitation along with a long-term user experience.

How to take advantage of Zong Sms Help Service:

The process to take advantage of this particular service is actually sending the actual keyword of topic to 310 SMS Channel. Identical strategy should be considered through the customers to join up complaints. This kind of starts up a fairly easy choice for ZONG users to make contact with ZONG for complaint corresponding problems.

As this service is new and in beta mode there isn’t any fees related to 310 Help service.

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ZONG Renew Their Website

Bilal Sarwari — Wed, 16 Nov 2011 17:29:37 +0000

In order to assist the their users fast and in addition to going into the objective of getting their internet website via revolutionary expertise, ZONG, the most developing cellular company of Pakistan, has effectively renewed their website. Many new and different user friendly easy to use functions which has been included in the web site including things like value added services, account activation service, internet chat to customer service representative, online help and also opinion poll regarding feedback from customers.

ZONG has demonstrated an explosion in the telecommunications field. Paying attention to the developing selection of their customers, the management of Zong is definitely constantly determined to accomplish their users by way of state-of-the-art products and services. Renewing their website is certainly one such hard work. This up-to-date website at present includes brand new style, attractive website theme layout, enhanced text, innovative art work as well as a innovative website landing page. This update has been come right after announcement of PTA regarding declaring Zong on top in Poor Category.

Here is Look of Zong Website After Renewing

Sajid Mahmood, Leading Information Officer with ZONG states that, “We will almost allways be attempting to fulfill the truly switching and also demanding requirements of today’s user. Getting bring success the ability, we now have renew the entire ZONG Website. We now have integrated numerous modifications and also intend to carry on providing this kind of changes in regular time periods. The revolutionary web site is actually easy to use and it is created while keeping under consideration the simplicity their viewers.”

The most recent online useful services method enables users to sign up to all of Text message based (SMS Packages) useful services immediately with the web site. With the online chat service, customers should be able to register their problems, inquiries, suggestions upon products and services simply by communicating with the customer association representatives in real-time. Online-poll is going to be accustomed to search for customers’ thoughts and opinions on different subjects.

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Zong Weekly Mobile Internet Package

Bilal Sarwari — Sat, 29 Oct 2011 18:15:38 +0000

Zong brings out the Weekly mobile internet package. Weekly Mobile Internet Package can be described as impressive Mobile Internet giving intended to make you stay amused 24/7. There is no doubt that people loves internet mobile bundles and zong giving them the best choice by giving weekly package. Zong previously has monthly Internet Package, as well as Zong hourly internet package and Zong Daily Internet Package, many other internet packages.

How to Activate

It is definitely that simple zong weekly internet bundle…Use the 1st 120 minutes whenever throughout the weekday without any subsequent extra charges as well as on Saturday and sunday have fun with unlimited downloads for 48 hours.

How to subscribe Zong Weekly Mobile Internet Package

While USSD: Simply call the Ussd *910#.
Via Text message: Sms “subweekly” to 906 for Weekly package subscription.

Note

This service can not be activatd by calling 310 zong help line

Existing per hour / every day internet customers tend to be excused in the very first time subscription charges.

How to unsubscribe zong weekly mobile internet package

Send SMS “unsubweekly” to 909 to unsubscribe from this package. Rs. 5/sms.

Summary

Overall this package is good, the best thing about this package is unlimited usage on weekend, and you have to pay only Rs.35, the think which I think is not good is activation charges Rs.10 and superscription charges Rs5Similar Posts:

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ZONG Brings in CSC Lucky draw

Bilal Sarwari — Sun, 09 Oct 2011 15:35:28 +0000

Keeping customers relations as the primary goal, Zong bring in one existing offer for its users, rather than presenting Sim Lagao offer or New Sim purchase offer, Zong gives its customer opportunity for getting wonderful and amazing prices simply by keeping their number on and spending some money, Zong is giving big opportunity to win.

You have to do only Spend A minimum of Rs. 200 and have the opportunity to win exciting prizes via ZONG CSC Lucky draw.

Details of Lucky Draw and Prizes

Mega Prize: Dubai Return Ticket
Bumper Prizes: SONY LCD and SONY Handy cam
Weekly Prizes: Microwaves, Handsets and a whole lot more

This Offer is valid from 1st October 2011 to 31st October 2011

Campaign Focus:

Prepaid/BYN/M9
MNP
Postpaid
Handset
Mini load /Scratch Card/Billing

How to Win?

The qualifications Requirements for that customers could be as:

Details in it:

This particular Lucky draw promotion should be only in Zong CSC
Mega prize “Dubai Return Ticket” (Non Refundable) & Bumper Prizes are going to be carried out upon 4th Nov 2011
To claim the prize , SIM is required to be listed within the identify belonging to the champion
Just about all awards should be gathered in just 1 month from the day of announcement of the winner by Zong.
No claim will probably be kept amused through Zong subsequent to 1 month from the day of these statement in any other case later on winner cannot claim it.
All prizes will be presented by means of lucky draw which is to be carried out Every day, Weekly as well as Monthly
Those who win Daily, Weekly, Bumper and also Mega prizes should be carried out by Zong
Winner has to be in physical form existing together with his/her Authentic CNIC at Zong Customer Service Center
Selection from the winner of lucky draws should be produced by Zong and will also be final

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Zong Introduce Zong +1 Package Cheap Call Rates on Other Network

Bilal Sarwari — Sat, 24 Sep 2011 10:18:18 +0000

ZONG is introducing a different offer referred to as ZONG +1 in which ZONG’s customers can choose a single network operator and obtain cheaper or you can say finest call rate upon Virtually all numbers of that network operator.

Thus, making this the finest vendor package deal for people who make too much phone calls with other networks. It will be 20 second package and you will charged only Rs 0.35 Paisas per 20 seconds.

The objective of Zong +1

Zong Users will need to choose another network, as an example Warid Telecom, to obtain cheaper call rates on all numbers of Waritel
Call rate for their chosen network is going to be low priced, all the other call rates, Text messages, GPRS charges are going to be taken from the present package.
It is possible to Replace your network as often as you would like

Important information of Zong +1 Offer

To your selected operator you will charged 0.34 Rs per 20 seconds
Each and every call with other networks is going to be priced according to your existing package plan.
Regular Daily Subscription Fee is Rs 1.25 + tax / day
Subscription Validity period: 1 day
The offer is going to be automatic activated after every calendar day

How you can Subscribe to Offer:

Dial *515# and select the actual required Network through the selection or even
Compose the specific network name which has to be chosen and send text message to 515?
Just like, if the person desires to choose:? Warid telecom, he can Text message ‘Warid’ to 515

Single time Subscription Costs:

Rs 10 + tax. will charged one time fee, or whenever you want to change your desired network operator you will charged RS 10 + tax

How You Can Remove yourself from Zong +1

Send text message as “OFF” to 515
Compared with some other providers, ZONG is usually providing it’s consumers a new (cheaper) call rate upon a single operator instead of any kind of one number. Additionally, a persons won’t have to manage the irritation of including particular person phone numbers as F&F.

The real thing ., people who sign up for the bundle can also get the control regarding modifying their chosen operator whenever they want through the day as often as they would like.

Customers coming from all bundles is going to be permitted to make use of “ZONG +1” along with the service is going to be triggered similar to any or all other campaigns.

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Zong 100 Pe 100 Recharge Offer (Just as Before)

Bilal Sarwari — Sun, 26 Jun 2011 09:32:17 +0000

Zong One more time expose their offer 100 pe 100 offer, half a year just before exact same offer is given to zong subscribers. Now it is possible to double your talk-time, simply with Zong! Recharge your balance ang get free minutes now

With Zong it’s as fundamental as 1 + 1, upon each recharge of Rs 100 or higher, you are going to instantly acquire 100% totally free balance such as free minutes, according to your current bundle plan.

Free minutes are going to be applicable for 3 days I.e. they should be utilized within just 3 days of getting put up to your account. Free minutes could be used to make zong to zong (on net) phone calls only

20% of this entire free minutes will likely be assigned for (zong to other network) off net calls.

For additional details, I highly recommend you speak to Zong consumer professional services staff on 310.

People of Pakistan are very experienced with cellular companies they always revoke special offers with out any notice, make it sure before you use this offer confirm validation of from zong helpline as there is no ending time given on zong official website.

Check Out Ufone 100 per 100 Offer They copy 100% strategy of Zong

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Karachi Handset Offer – Refer Friends and Win Handset Free Minutes and Special Rates

Bilal Sarwari — Tue, 17 May 2011 20:08:43 +0000

Zong offers once again great offer for Karachi users, Yes its right by using Karachi Handset Offer if you Refer Friends you can Win Handset Free Minutes and Special Rates.

If you are thinking its Lucky Draw offers and get back Sim in mobiles offers then you are wrong, its simple offer and you can win handset immediately as Zong mention in its PR.

Zong Karachi Handset Offer details

You have to do nothing only refer your friends to join Zong Network

All ZONG Karachiites will send their referred numbers on short code 976 and Get a FREE:
Win G2100 upon successfully porting of 2 Friends & Family Numbers and meeting recharge requirement
Win R221 upon successfully porting of 4 Friends & Family Numbers and meeting recharge requirement

Referral Promo

Customers can further avail the following benefits
Free Minutes
150 Free On-Net Minutes
Valid for 15 days
Minutes will be given one time at successful Port-In of Referral

Special Friends and Family Rates

Choice to add their referral to FNF List with special rates
Customer will be able to add upto 5 referral numbers in FNF list
Call has to be made to our Helpline 310 to add/modify F&F List

Pulse sec	Price Rs. (+Tax)
60	1.00
30	0.50
20	0.30
1	0.02

Recharge Benefit

For every recharge (via scratch card or Mini-load) by the referred number, the Referee till get 3% of recharge value as a prepaid balance for three months

How to participate

Write REF your friend’s number and send it to 976 e.g. REF 03xyz-1233456 will be sent to 976

All sms which will be send on 976 will be FREE of cost

Overall this offer is amazing and its first time introduced in Pakistan, Lets see how Zong will manage this, proper management is required to handle this tasks, its expected that many users will be send a lot of complaints if any errors / bugs comes in system,Similar Posts:

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Now You Can Buy Zong Android Handset Just for Rs. 10,999

Bilal Sarwari — Sun, 20 Feb 2011 10:05:37 +0000

Zong, has lowered the price for its Huawei Manufactured android handset.

Handset, which was earlier offered at at 15,999, is now accessible for just Rs. 10,999.

This move is really a clear indication that Zong is eyeing the massive lower-end market, not as other cellular operators who are focusing high-end audience.

In addition, With Zong’s Android handset – you will get 6 months free GPRS to surf websites and obtain usage of endless Free Android applications while at the same time explore the splendid Android centric functionalities from the handset.

Go to your nearest ZONG Customer Support Center or Franchise to avail this fabulous offer.

Listed below are brief specs for your Zong Android Handset:

OS – Android OS, V2.2
CPU – 528 MHz Qualcomm Processor
3.2 MP Camera
Bluetooth • GPRS/ EDGE
Wi-Fi
USB
GPS
Accelerometer
Proximity Sensor
Ambient Light Sensor
POP3 and Exchange Server Email Support
microSD Card Support (microSD card not included)

Here’s a introduction video of the phone:

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Learn about Mobile Number Portability (MNP)

Bilal Sarwari — Wed, 01 Dec 2010 16:34:43 +0000

This amazing service was introduced in Pakistan in March 2007; by using this service customers can switch current network to other network without changing the existing mobile number. This new technology inspires people of Pakistan to get involved in using of mobiles more. This service gives many benefits but also produce some drawbacks, Mobile Number Portability (MNP) is part of regulatory mandate under which mobile companies awarded licenses to work. The MNP implementation of MNP is done in large scale and also was very expensive

All credit goes to Pakistan Telecommunications Authority (PTA) who setup MNP in Pakistan, PTA creates group of 14 members as PAKISTAN MNP DATABASE (PMD) to control this project

How to Change Network (Basic Requirements by all networks)

If you want to convert your number to any network (Mobilink, Ufone, Telenor, Warid, Zong), visit it’s any nearest sales and service center, they will give you one port request forum to fill in, in this forum you will be required to fill your name, mobile number CNIC, NIC or Passport number and sim number

Copy of your NIC/NIC is also required; there will be also some small charges for porting (Expected Rs.100 or Rs.150 only)

How to Convert Number Online without visiting franchise

Many persons are asking about this, how to change number without visiting franchise, cellular companies also gives this facility.

Change your number to Ufone Online

To facilitate customers, Ufone gives them online facility to port, you can request port in from http://www.ufone.com/usc_portin.aspx

Change your number to Warid online

http://www.waridtel.com/consumer/cs/online-port-in.php or call at 0321-321-321-1

Change your number to Zong Online

http://203.82.55.30/mnp/ or call at 0314-3334455

Learn More about how to

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Zong 100 pe 100 offer – Free balance with weak points

Bilal Sarwari — Thu, 25 Nov 2010 16:53:52 +0000

Zong is on rock these days with its one of super offer, this offer is about free balance which everyone likes, Zong recently decide to entertain public with double balance offer, Zong give its customers one exciting offer 100 pe 100 means if you recharge balance of Rs.100 you will get Rs.200 balance in your account, Rs.100 extra balance, this offer is every recharge

Its 100% free offer there is no hidden costs no activation charges, offer is for all prepaid customers to recharges balance and get free balance on recharges

100 pe 100 offer details

This offer is really good and to strong to get customers attraction, loan 100 rupees balance and get 100 rupees balance free, if you load Rs.200 balance you will Rs.200 extra recharge, but there is some bad points which few customers will dislike

Expiration of free balance is 3 days, you have to use free balance in 3 days otherwise it will expire,
This offer can be used on on net and off net phone calls but zong again confuse people with saying there is restriction of 20% on off net calls (in total bonus amount), its a confusing point. with extra balance you can make 80% calls zong to zong, and 20% balance can be used for other networks.
Extra balance can not be used for International calls
This Bonus recharge balance will be used only for calls, you can not use this balance for SMS or other Zong value added services
This offer is also package based, for every package there are different scenario.
You can not transfer free balance to friends using Yari Load service
You will receive free balance in real time it sound goods but according to zong resource they said in peak hours there is delay of 2/3 hours for free balance.

Above points may be dis hurt some people as all cellular companies shows different view in TV commercials and hide these conditions,

Details of different scenarios on free balance

I am still on confuse on this point that’s why this time i am not giving more details, i receive only following information

Package	On Net bonus minutes	Off Net bonus minutes
80paisa/30sec	50	13
Z20	59	15
Z65	62	15
12 Aanay	53	13
Aik Second	33	8

Zong customers who recharge balance of Rs.100 or more can check status of free minutes by sending SMS “p” to 102.

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