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SIM Activation New procedure

SIM Activation New procedure as per PTA regulations

If you have purchase new connection all cellure companies reuqired to fill out a Customer Service Agreement form (CSAF) and attach all necessary information, in addiotion of this PTA also adviced that all connection purchased after 31st of January 2009 must be activated only after verification of customer anteceedents.

New procedure for SIM activation

  1. To purchase a new Ufone, Telenor, Jazz,  Zong, Warid connection, visit the nearest Customer Services Centre, Franchise Centre or Registered Retailer. Complete the Customer Services Agreement Form (CSAF) and attach along your identity documents.
  2. Insert your new SIM in your mobile.
  3. To activate the SIM, make a free call to 789.
  4. Helpline 789 will require customer’s personal details and CNIC number.
  5. Provided antecedents will be verified by helpline through NADRA database.
  6. Once confirmed, SIM will be activated in 30 minutes.

In accordance with PTA laws and regulations, any mobile connection which is not registered, does not carry complete information, or has false information is liable to be disconnected. Possession of such connections is considered a crime.

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Filed in: PTA

2 Responses to “SIM Activation New procedure”

  1. Eemaan Khan
    November 7, 2011 at 3:44 pm #

    I have just bought a ufone sim….and for activation purpose I am making call to 789….but there i got message that there is problem with ur account…..tell me….why is this happened?


  2. Ali
    March 27, 2012 at 4:30 pm #

    no ones picking up the phone in the call centre plz make a system that we can activate our sim easily online.
    waiting for ur respond


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