Looking to convert you connection to Telenor or Djuice, its easy, when we listen about this few questions comes in our mind hows it possible, here is few answers of question from it you can find how to make it possible
Welcome To Telenor with Mobile Number Portability
We thank you for making the smart decision of porting to Telenor. You are assured of a cellular service experience with us that will surpass all others in quality, reliability and value. Our smart value added services will refine your communications everyday, making them simple and effective. Prepare yourself for a courteous reception from our well-skilled Customer Services team, anytime you wish to talk to us.
Now you can see, hear and feel the true potential of your existing mobile number with Telenor services that give the number new life.
The Telenor Advantage
You have made the smart move by porting from your existing mobile phone company to Telenor. Only we understand and deliver your communication needs better than anyone. While you enjoy our smart packages, we add extra value to your communications with advantages such as these:
Retain Your Number
Use your number with the existing operator code unchanged, along with our superior cellular services and get the confidence to connect reliably, everytime.
Choose Any of Our Packages
We welcome you to choose from any of our products, each of which offers a unique advantage:
Telenor Persona Postpaid
Four of the best Postpaid packages with Friends & Family numbers, abundant free minutes on every network, including landlines.
Your international Prepaid connection to fun.
The smartest Prepaid package to call any network, anytime.
Best Range of Value-Added Services
You reap all the benefits of our innovative range of services that add more value to your communications:
We offer you the most reliable connection to the world on your existing mobile number, every time you wish to connect.
We are Pakistan’s fastest growing cellular network with countless local and
international destinations to our credit. Connect with confidence wherever you are and experience our uncompromised voice and data services.
Superior Customer Services
Get a prompt and courteous response from our skilled Support Staff team, which caters to your complaints, queries and suggestions round the clock – 24 hours a day/365 days a year.
Wide International Roaming Access
We keep you connected on your Telenor’s Postpaid subscription throughout
your international journey. Move freely with our comprehensive international roaming services that give you seamless voice and data connectivity, while you move.
Porting Fee Prepaid
This fee is non refundable.
Porting Fee Postpaid
In order to bring your existing number to the Telenor family through Mobile Number Portability, just follow the 4 simple steps.
1. Check the following
For verification with your existing mobile operator, bring any receipts, SIM Card, SIM Jacket etc. that validate your ownership of your existing number that you wish to port to Telenor.
If an individual subscriber, please bring identification information (original CNIC, NIC, Passport) of the owner of the number to be ported.
If your number is part of a corporate subscription, please bring along a copy of identification information of the Chief Executive or the authorized signatory for the subscription. You must also bring along a written request on the company’s letterhead or porting request application, signed by the Chief Executive/authorized signatory, requesting to port the number(s) issued in the name of the company/organization.
2. Visit any Telenor Sales & Services Center, along with the necessary information, to make a porting request by filling out a porting request form by Telenor Pakistan. You would be requested to show the SIM for verification purposes.
3. A porting fee has to be paid when making a porting request, as per policy. Please ask the agent attending you for the amount of the porting fee.
4. A Number Portability Request (NPR) is launched by Telenor Pakistan and you are given a Telenor Pakistan SIM Card, along with a tentative time to when you can start to use Telenor’s network on this SIM.
You will receive a Mobile Number Portability User Guide along with the Telenor Pakistan SIM Card, which will inform you about the services you can enjoy while using Telenor on your existing number. It will also bear answers to some Frequently Asked Questions that you may have regarding the service.
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