Telenor Press Release
ISLAMABAD, October 19, 2011: Telenor Pakistan has signed an agreement according to which it will outsource part of its customer services operations to Sybrid. For the purpose, Sybrid will establish a contact center inIslamabad which will initially comprise 100 customer relations officers but with the capacity to move to 500 depending on business needs. The agreement was signed by Christian Albech, CEO TelenorPakistan and Iqbal Ali Lakhani, Chairman Lakson Group & CEO Sybrid at a local hotel today.
Lakson Group has also agreed to port-in to TelenorPakistan800 of its postpaid business connections. In addition, Lakson Group will look at the possibility of opening Easypaisa accounts for salary disbursals to 10,000 of its factory workers spread across 15 group companies.
Christian Albech, CEO TelenorPakistanspeaking about the mutually beneficial partnership said: “TelenorPakistanis strongly focused on enhancing its customer services. So we are delighted to be partnering with Sybrid, a credible name inPakistan’s contact center industry, to be able to benefit from their expertise and serve our customers even better. We hope that our partnership will result in the creation of around 500 jobs in one year. In addition, the prospect of Sybrid considering using Easypaisa for disbursal of salaries to its employees is also an exciting development, one which we hope will lead to a positive take up.”
Iqbal Ali Lakhani, Chairman Lakson Group & CEO Sybrid in his comments said: “Sybrid intends to provide TelenorPakistana holistic customer services package. Both Telenor Pakistan and Sybrid are customer centric organizations so it is only natural for us to enter into a strategic partnership. Sybrid’s engagement with TelenorPakistanreinforces our position as a long-term strategic outsourced partner that is equipped to enhance an organization’s service processes and technical capabilities thereby providing it with cost and efficiency advantages.”
About Telenor Pakistan
TelenorPakistanis a provider of high quality telecommunication services inPakistansince 2005. It has over 27 million subscribers, 2,500 employees and a nationwide network covering more than 8,000 cities. It holds a majority share in Tameer Microfinance Bank Limited. TelenorPakistanis 100% owned by Telenor ASA and adds on to operations in Asia.
Sybrid (Pvt) Limited, a Lakson Group Company, is a Technology Services and Business Process Outsourcing company backed by a team of outsourcing specialists with rich experience in a number of industry disciplines. Leveraging latest communications and networking technologies, the company provides services to customers in Banking, IT Managed Services, Healthcare and Telecommunication industries from across 16 locations, and in over 14 time-zones.
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