We have receive many complaints against bad services of Telenor, It has focus on its services but not on customer satisfaction, Recently Telenor revised its helpline charges, Telenor which is basically following Mobiink criteria has however once more decided to follow the foot steps of Mobilink.
Telenor Pakistan Revised Helpline Charges
And it is not linked with some new bundle or world cup promotion nevertheless it is associated with enhancement of costs of its helpline 345 for prepaid subscribers to Rs 2+tax/call. These costs are relevant if consumer desires to chat to CSR, the fees of dialing 345 hasn’t been transformed and 345 costs are very same as they had been earlier 25 paisas+tax/call. The new expenses will be effective from 9th April 2011. Previously Mobilink had increased its helpline charges from one Rs1+ tax to 2 Rs+ tax from 15th November 2010. In addition Mobilink is also pioneer to float this thought as Mobilink was the initial mobile organization in Pakistan which started off charging its helpline 111 then rest from the firms followed this practice of Mobilink rigorously.
The competitors is growing intensive among mobile companies and every now and after that they’re supplying appealing and cheap packages to attract and retain customer consequently they may be obtaining new solutions to maximise their revenues and revenue. Although it’s got been mentioned within this ad that charges has become revised to supply finest and uninterrupted services to valued buyers but every one know how significantly very best providers they get. On average clients have to wait around from 8-10 minutes for chatting to CSR and this wait time raises in night time or when some new package deal or marketing continues to be announced.
As cellular consumers are already obtaining charged greatest fee of market taxes this boost in fees will not be welcomed by subscribers.
After this it may be anticipated that other businesses will quickly comply with it. But we could only hope and request to other cellular businesses to not increase their fees of calling more than helpline and Mobilink and Telenor is also requested to appear into the improved charges and lessen it for customers facilitation.